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Terms of service for Citizenship.EU Client Engagements

 

Posted: August 12th, 2025
Effective: August 12th, 2025

This Terms of Service Agreement (“Agreement”) is a legally binding contract between Connaissance Solutions LLC, doing business as Citizenship.eu (“the Company”), and the individual purchasing services on the Citizenship.eu website (“the Client”).

  1. Acceptance of Terms

The Client is bound by this Agreement upon completing the checkout process on the Company’s website, which includes selecting a service, agreeing to the defined Scope of Work, providing their name in the signature field, and clicking “Agree.”

  1. Definition of Client

“Client” refers to the individual whose name is entered as the Signatory during checkout. For certain services, a Client may submit information about other individuals (e.g., family members or ancestors) solely for eligibility assessment purposes; such persons are not parties to this Agreement.

  1. Scope of Services

The Company provides:

  • Online eligibility assessments for EU citizenship by ancestry.
  • Written research reports based on client-provided data.
  • General guidance on citizenship law and processes in EU countries.

The Company does not:

  • Prepare or submit legal applications.
  • Represent clients before government authorities.
  • Provide legal advice in any jurisdiction.

Services outside the Scope of Work may be available at an additional fee (see Article 13).

  1. Client Responsibilities

The Client is responsible for:

  • Providing accurate and truthful information to the Company.
  • Ensuring they have the legal right to share documents or personal data.
  • Understanding that results are based on the information they provide.

False, misleading, or incomplete information may invalidate conclusions and is grounds for termination without refund.

  1. No Guarantee of Outcome

The Company’s assessments are informational and based on current laws, regulations, and practices. The Company makes no guarantee that the Client will be able to obtain citizenship in any jurisdiction.

  1. Payment

Full payment is due upon checkout. Certain optional follow-up services or extended research requests will incur additional fees.

  1. Delivery

Unless otherwise stated, services are delivered electronically to the email address provided at checkout.

  1. Termination

The Agreement may be terminated:

  1. By the Client:
  • The Client must request termination in writing before the Company has begun rendering services under the Scope of Work.
  • If termination is requested by the Client before services have begun, the Company will refund the Client’s payment less the card processing fee and a $10 administrative fee.
  • Refund eligibility in all other cases is governed by the Company’s Refund Policy (available at https://citizenship.eu/refund-policy/), which sets out the conditions under which a refund may be granted if the Company is found to be in error in its approach.
  1. By the Company for Cause:
  • Grounds include, but are not limited to, non-cooperation, fraudulent or misleading information, or violation of applicable laws.
  1. Service Timeframe

Unless otherwise agreed in writing, all services will be delivered within the time frames publicly defined on our website’s Pricing page (https://citizenship.eu/pricing/). Dependence on timely delivery requires the client’s full submission of the necessary information and response to communication from the company.

  1. Confidentiality

All personal data provided by the Client is kept confidential and used solely for service delivery. Aggregated, anonymized data may be used for research and reporting purposes.

  1. Limitation of Liability

The Company’s total liability under this Agreement is limited to the amount paid by the Client for the relevant service. The Company shall not be liable for any indirect, incidental, or consequential damages.

  1. Applicable Law & Venue

This Agreement is governed by the laws of the State of New York, USA, and disputes shall be resolved exclusively in the courts of New York County, New York.

  1. Entire Agreement

This Agreement constitutes the entire understanding between the Parties and supersedes all prior discussions or agreements.