Privacy Policy
Effective Date: 1/20/20
Last Updated: 4/7/2025
Connaissance Solutions LLC, a Delaware Limited Liability Company, doing business as Citizenship.EU (“we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you access or interact with our website (the “Website”), our SMS messaging service, and related services.
By using our Website or opting into our SMS service, you agree to the collection and processing of your personal data as described in this Privacy Policy.
1. Data We Collect
We collect personal data in the following ways:
A. Information You Provide
- Contact Information: Name, email address, phone number, mailing address
- Service Inquiries: Details you provide when requesting information about our services
- Account Information (if applicable): Username, password, and related credentials
- SMS Opt-In Data: When you opt in to receive text messages, we collect your mobile phone number, consent records, and related information
B. Information We Collect Automatically
- Device & Usage Data: IP address, browser type, operating system, device identifiers
- Website Analytics: Pages visited, time spent, referral sources, and interaction data
- Cookies & Tracking Technologies: See Section 6 — Cookies & Tracking
C. Information from Third Parties
- Payment Processors: If applicable, we receive payment confirmation but do not store payment details
- Social Media & Integrations: If you engage with us via social platforms (e.g., LinkedIn, Twitter), we may receive publicly available data
2. How We Use Your Data
We use your data for the following lawful purposes:
Purpose | Legal Basis |
To provide our services and process inquiries | Performance of a contract |
To communicate with you regarding services | Legitimate interest |
To send SMS messages to which you’ve opted in | Consent |
To improve website functionality & user experience | Legitimate interest |
To comply with legal and regulatory requirements | Legal obligation |
To personalize content & marketing (with consent) | Consent |
We do not sell or share personal data for direct monetization purposes.
3. How We Share Your Data
We may share personal data in the following circumstances:
- With service providers (e.g., hosting, analytics, security, SMS aggregators) under strict data protection agreements
- When required by law (e.g., responding to legal requests, enforcing terms of service)
- If our business undergoes a change (e.g., merger, acquisition, reorganization)
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
We do not sell personal data, but we may engage in cookie-based advertising, as explained in Section 6.
4. Data Retention & Security
We retain your data only as long as necessary to fulfill legal, business, and contractual obligations. Data retention periods are determined by:
- Legal requirements (e.g., tax, compliance laws)
- Business needs (e.g., service history)
- Your requests for deletion (see Section 5 — Your Rights)
We implement industry-standard security measures to protect your data, but no method of transmission is 100% secure. Please use caution when submitting personal information online.
5. Your Rights & Choices
Depending on your location, you may have the following rights under GDPR, CCPA/CPRA, and other privacy laws:
Right | Applies to | Description |
Access & Portability | GDPR, CCPA, CTDPA | Request a copy of your personal data |
Correction | GDPR, CCPA | Correct inaccurate personal data |
Deletion (Right to be Forgotten) | GDPR, CCPA | Request deletion of personal data |
Object to Processing | GDPR | Opt out of certain data uses |
Limit Use of Sensitive Data | CCPA/CPRA | Restrict use of certain personal data |
Opt Out of Data Sales/Sharing | CCPA/CPRA | Prevent sharing for targeted advertising |
How to Exercise Your Rights
- Email us at: privacy@citizenship.eu
- If in the EU/EEA: Contact your local Data Protection Authority
- If in California: Use the “Do Not Sell or Share My Personal Information” link on our website (if applicable)
- For SMS messages: Text “STOP” to our shortcode to opt out or “HELP” for assistance
We do not discriminate against users who exercise their rights.
6. Cookies & Tracking Technologies
We use cookies and tracking technologies to enhance user experience and analyze website traffic. You can manage or opt out of cookies through:
- Browser Settings: Disable cookies in your browser preferences
- Consent Banners: Adjust preferences on our website
- Third-Party Tools: Use opt-out tools for Google Analytics, Facebook Pixel, etc.
7. International Data Transfers
For users in the EU/EEA, we transfer data to the U.S. under GDPR-compliant mechanisms, including:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions where applicable
By using our Website, you acknowledge that your data may be transferred outside your jurisdiction.
8. SMS Messaging Program
A. SMS Program Description
Our “Citizenship EU Updates” SMS messaging service provides periodic text messages about citizenship application updates, important deadlines, document requirements, appointment reminders, and other citizenship-related information. Message frequency varies based on your application stage and preferences.
B. SMS Data Collection & Use
When you opt in to our SMS messaging service, we collect:
- Your mobile phone number
- Your name (if provided)
- Your consent to receive SMS messages
- Your message history with our service
- Date and time of opt-in
- Method of opt-in (website, form, text-to-join, etc.)
We use this information solely to provide the SMS messaging service you requested, respond to your inquiries, and improve our service.
C. SMS Consent & Opt-Out
You can cancel the SMS service at any time by texting “STOP” to our shortcode. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. To rejoin, you must sign up as you did initially.
If you experience issues with the messaging program, reply with the keyword “HELP” for more assistance, or contact us directly at privacy@citizenship.eu or (800) 555-1234.
D. SMS Data Sharing & Protection
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
E. Message Rates & Carrier Information
Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider. Carriers are not liable for delayed or undelivered messages.
9. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated through:
- A notice on our website
- Direct email (if applicable)
- SMS notification (for users of our SMS service)
Please review this policy regularly.
10. Contact Information
For any privacy-related inquiries:
Citizenship.EU
Connaissance Solutions LLC
41 Madison Ave 31st Floor
New York, NY 10010
Email: privacy@citizenship.eu
Phone: (800) 555-1234