Privacy Policy
Effective Date: 1/20/20
Last Updated: 2/14/2025
Connaissance Solutions LLC, a Delaware Limited Liability Company, doing business as Citizenship.EU (“we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you access or interact with our website (the “Website”) and related services.
By using our Website, you agree to the collection and processing of your personal data as described in this Privacy Policy.
1. Data We Collect
We collect personal data in the following ways:
A. Information You Provide
- Contact Information: Name, email address, phone number, mailing address
- Service Inquiries: Details you provide when requesting information about our services
- Account Information (if applicable): Username, password, and related credentials
B. Information We Collect Automatically
- Device & Usage Data: IP address, browser type, operating system, device identifiers
- Website Analytics: Pages visited, time spent, referral sources, and interaction data
- Cookies & Tracking Technologies: See Section 6 – Cookies & Tracking
C. Information from Third Parties
- Payment Processors: If applicable, we receive payment confirmation but do not store payment details
- Social Media & Integrations: If you engage with us via social platforms (e.g., LinkedIn, Twitter), we may receive publicly available data
2. How We Use Your Data
We use your data for the following lawful purposes:
| Purpose | Legal Basis |
|---|---|
| To provide our services and process inquiries | Performance of a contract |
| To communicate with you regarding services | Legitimate interest |
| To improve website functionality & user experience | Legitimate interest |
| To comply with legal and regulatory requirements | Legal obligation |
| To personalize content & marketing (with consent) | Consent |
We do not sell or share personal data for direct monetization purposes.
3. How We Share Your Data
We may share personal data in the following circumstances:
- With service providers (e.g., hosting, analytics, security) under strict data protection agreements
- When required by law (e.g., responding to legal requests, enforcing terms of service)
- If our business undergoes a change (e.g., merger, acquisition, reorganization)
We do not sell personal data, but we may engage in cookie-based advertising, as explained in Section 6.
4. Data Retention & Security
We retain your data only as long as necessary to fulfill legal, business, and contractual obligations. Data retention periods are determined by:
- Legal requirements (e.g., tax, compliance laws)
- Business needs (e.g., service history)
- Your requests for deletion (see Section 5 – Your Rights)
We implement industry-standard security measures to protect your data, but no method of transmission is 100% secure. Please use caution when submitting personal information online.
5. Your Rights & Choices
Depending on your location, you may have the following rights under GDPR, CCPA/CPRA, and other privacy laws:
| Right | Applies to | Description |
|---|---|---|
| Access & Portability | GDPR, CCPA, CTDPA | Request a copy of your personal data |
| Correction | GDPR, CCPA | Correct inaccurate personal data |
| Deletion (Right to be Forgotten) | GDPR, CCPA | Request deletion of personal data |
| Object to Processing | GDPR | Opt out of certain data uses |
| Limit Use of Sensitive Data | CCPA/CPRA | Restrict use of certain personal data |
| Opt Out of Data Sales/Sharing | CCPA/CPRA | Prevent sharing for targeted advertising |
How to Exercise Your Rights
- Email us at: [Insert Contact Email]
- If in the EU/EEA: Contact your local Data Protection Authority
- If in California: Use the “Do Not Sell or Share My Personal Information” link on our website (if applicable)
We do not discriminate against users who exercise their rights.
6. Cookies & Tracking Technologies
We use cookies and tracking technologies to enhance user experience and analyze website traffic. You can manage or opt out of cookies through:
- Browser Settings: Disable cookies in your browser preferences
- Consent Banners: Adjust preferences on our website
- Third-Party Tools: Use opt-out tools for Google Analytics, Facebook Pixel, etc.
7. International Data Transfers
For users in the EU/EEA, we transfer data to the U.S. under GDPR-compliant mechanisms, including:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions where applicable
By using our Website, you acknowledge that your data may be transferred outside your jurisdiction.
8. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated through:
- A notice on our website
- Direct email (if applicable)
Please review this policy regularly.
9. Contact Information
For any privacy-related inquiries:
Citizenship.EU
Connaissance Solutions LLC
41 Madison Ave 31st Floor
New York, NY 10010